Web Help Desk Updates

Release Notes for the Web Help Desk

Title: 8.4.1.9 (7/31/07)
Category: /Stable Releases
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Previous: 8.4.1.8 (7/24/07)
Next: 8.4.2.0 (8/8/07)

  1. Added: Shift-clicking on header of bulk-action checkboxes selects all items on all pages of search results.
  2. Added: Widened first and last names to 80 characters each.
  3. Added: Widened custom fields to 1024 characters. IMPORTANT! MySQL users must upgrade to MySQL 5.0.3 or later in order to use this version.
  4. Added: Options to set the width and height of custom text fields.
  5. Added: Location and Room settings are now hidden on client Help Request page if the ticket location is locked to the user's location (Preferences > Tickets > Ticket Options > Lock Ticket to Client Location) and if Location and Room are set to be hidden attributes (Preferences > Users > Client Options > Client Permissions).
  6. Fixed: Rendering glitch in Help Request page under Internet Explorer.

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