Version 9.1 is here! Documentation will be coming in the next week or two, but we strive to make the app as "discoverable" as possible, so you should have no trouble picking up the new features.

Feel free to check out this Visual Tour

Changes since the final beta:

1. Added: Localized currency formatting.
2. Added: Option (by permission) allowing a Tech to self-assign a ticket at creation.
3. Fixed: Column set selection for Invoice PDF is honored by the download button.
4. Fixed: Bulk Action selector in Ticket Details view.
5. Fixed: Attachments now open in a new browser window for viewing if possible.
6. Fixed: Static links now use the correct port if the URL_DEFAULT_PORT is specified in the whd.conf file.
7. Fixed: Bug generating reports if business hours crossed midnight.
8. Fixed: Date format now supports abbreviated and full month names, specified with "MMM" and "MMMM."

Posted by: updates

1. Added: Support for new license key format.
2. Added: Updated MySQL driver. No longer locks entire EO_PK table when creating or incrementing primary keys.

Posted by: updates

1. Fixed: Issue causing exceptions when adding bulk actions while using a PostgreSQL database.

Posted by: updates

1. Fixed: Report PDFs now work correctly.
2. Added: PDF generation now uses Apache FOP library version 0.95.

Posted by: updates

1. Fixed: Bug causing an exception when receiving e-mail tickets.
2. Fixed: For security reasons, the Forgot Password button now sends random passwords only, regardless of the setting for Preferences > Users > Password Reset Attribute, which applies only when an a new client is created or when a tech resets the password of a client.

Posted by: updates

1. Fixed: Bug causing JavaScript alert to appear when selecting items from large-list popup menus.
2. Fixed: Ticket reports using pie charts now combine all slices less than 5% into a single "Other" slice, if there are at least three such slices.
3. Fixed: HTML e-mail other than ticket correspondence (e.g., account creation, password resetting, etc.) is no longer embedded in a <small> tag, which made it unreadably small in certain mail clients.
4. Fixed: Display of negative Location Time Block remaining time.
5. Fixed: Child assets with multiple parents no longer throw a validation error if Location is a required field.
6. Added: New "On-Time Status" category for Ticket and Billing Reports. Can be used to determine whether SLAs have been met.
7. Added: "Show Cost to Admin" option in Location and Departments. When disabled, Location/Department Admin Contacts can no longer see ticket costs or download invoice PDFs from their History view.

Posted by: updates

1. Fixed: Bug causing port conflicts when run on Mac OS X 10.5 Server.
2. Fixed: Bug causing file attachments to models to throw an exception when uploaded.
3. Fixed: Installer now puts run level scripts in correct locations on SuSE servers.
4. Fixed: Demo mode is no longer restricted to 500 tickets.
5. Added: SSO support via the standard CGI variable REMOTE_USER. For more information, see FAQ 62 at http://support.webhelpdesk.com.

Posted by: updates

1. Fixed: BBCode rendering bug still causing long hyperlinks to be generated with spaces in the URL itself. Unfortunately, this fix has a side-effect of making Japanese characters fail to wrap inside PDFs. We are working on this issue and hope to have a solution soon.

Posted by: updates

1. Fixed: Issue causing update to 8.4.6.1 to fail when using a PostgreSQL database.
2. Fixed: BBCode rendering bug causing rendering of certain hyperlinks to break.

Posted by: updates

1. Fixed: Attachments now work in bulk actions and quick tickets.
2. Fixed: E-mail recipients of new tickets are now initiated correctly based on tech group level settings.
3. Fixed: Dates of ticket attachments are now rendered according to the user's specified date/time format.
4. Fixed: Ticket client info is now copied correctly to tickets created by task elements.
5. Fixed: Japanese character strings are now broken to avoid spillover in PDFs.
6. Fixed: BBCode email and url tags may now span multiple lines.
7. Fixed: Help popup for status type Client Reminders Enabled now refers to new Client Reminder Interval setting in Priority Types & Alerts.

Posted by: updates

1. Added: Tech e-mail now supports custom labels.
2. Added: Time-period popups now include more interval choices.
3. Fixed: Bug causing an exception when using MySQL database and upgrading from certain versions of WHD. (Caused by database model file using VARCHAR column type instead of TEXT for PO_CUSTOM_FIELD.STRING_VALUE.)
4. Fixed: Attachment dates in e-mail now use correct date/time format.
5. Fixed: Bug causing attachments included in HTML-formatted messages generated by Apple Mail to be ignored when retrieving mail tickets.
6. Fixed: Technicians who do not have delete-ticket permissions are no longer given the option to delete tickets by means of a bulk action.
7. Fixed: Application no longer conflicts with port 8081 when run from Mac OS X 10.5 Server while iCalendar service is running.

Posted by: updates

1. Fixed: Bug causing FAQ importer to fail when importing new problem subtypes.
2. Fixed: Bug causing empty dates in ticket search results to appear as "null."
3. Fixed: Bug causing asset searches to return incomplete results if certain search criteria is used while a fetch results limit has been set.

Posted by: updates

1. Added: Option to omit category items with zero totals from reports.
2. Added: Ability to override report dates directly from the report list panel.
3. Fixed: Bug causing Client, FAQ, and PO importers to fail.
4. Fixed: Bug causing an exception when using Day of Week Worked On or Hour of Day Worked On categories.

Posted by: updates

1. Added: Admin specific message when the e-mail daemon times out checking your helpdesk mailbox. Mail check is then delayed for 15 minutes, or until you update the e-mail receiving prefs with a valid connection.
2. Added: Searching on multiple department and department groups in the Advanced Ticket Search panel.
3. Added: Ticket and Asset bulk actions add a history entry naming the action when run.
4. Added: PO Date and Vendor info next to the linked PO Number in Asset Details.
5. Added: Option to mark client accounts deleted from LDAP as "inactive" WHD accounts.
6. Added: Option to search by client user name in Tickets Advanced Search.
7. Fixed: Incorrect Name/E-Mail labels in Ticket Client Info tab.
8. Fixed: File upload problems in Assets and POs.
9. Fixed: Transient validation error when saving a ticket with required custom field value.
10. Fixed: Bug preventing importer panels from responding to setting changes under certain configurations.
11. Fixed: Bug preventing WebObjects Monitor deployments from editing daemon log levels. (Log levels are edited using http://localhost/cgi-bin/WebObjects/WHDReminderDaemon.woa/wa/Loggers.)

Posted by: updates


@ November 20, 2007 2:40:05 AM PST ( 0 trackbacks )

1. Added: Option to set a status change whenever the client updates a ticket.
2. Added: Support for Mac OS X 10.5 (Leopard) Server.
3. Added: For WebObjects Monitor Deployments, after running this update, it will no longer be necessary to manually run the UpdateWebObjectsConfiguration script each time WHD is updated. You still need to run it manually for this update, however!
4. Fixed: Bug causing application to omit the secure port setting from the login form action.
5. Fixed: Bug adding a Room to a Location.

Posted by: updates

1. Fixed: Bug causing work time to grow automatically.

Posted by: updates

1. Added: Work time is now entered only as hours and minutes. Changed hour and minute popups to text fields.
2. Fixed: Bug preventing non-standard ports (anything other than 80 or 443) from being included in links back to WHD.
3. Fixed: Added vacation setting back onto My Account page.
4. Fixed: Bug causing a 'Could not create output stream' exception when uploading files.

Posted by: updates

1. Fixed: Bug causing stack overflow when Preference > General > Server Settings > Use HTTPS is set to Always.

Posted by: updates

1. Added: Option to use SSL for login only.
2. Added: For standard deployments, URL ports are now set from within whd.conf file rather than the Web Help Desk preferences panel.
3. Added: Support for custom labels in ticket detail pages of the tech interface.
4. Added: Custom fields can now hold at least 4,000 characters (unlimited length if using FrontBase or MySQL).
5. Added: Attachments can be enabled/disabled at the Problem Type level.
6. Added: Problem Types can be disabled as FAQ Categories selectively.
7. Added: Ticket list shows a purple dot when the ticket is reassigned. The dot is only visible to the assigned tech, or level techs (if no tech is assigned).
8. Changed: Problem Type custom field option will use "All" instead of "None" when no value is specified in the database (this was the original behavior). The default setting for any new Problem Type is still "None".
9. Fixed: Bug preventing e-mail from going to techs upon ticket creation when "Send upon ticket creation only" is checked for a tech group level.
10. Fixed: Bug causing application to return to ticket list view when adding a new client from the ticket client info panel.
11. Fixed: Bug causing an exception when applying a Quick Ticket with no selected problem type.
12. Fixed: Bug preventing the application of correct location specific Tax Rates when a new ticket is created.

Posted by: updates

1. Fixed: Bug in e-mail sent from Web Help Desk causing Unicode characters in the Recipients section from displaying correctly.
2. Added: FrontBase and MySQL databases are no longer limited to 4,000 characters in problem reports and notes.

Posted by: updates

1. Fixed: E-mail sent for a ticket associated with a tech group having its own e-mail account will now use that e-mail account as the reply-to address.

Posted by: updates

1. Fixed: Bug preventing ticket Print View from working.
2. Fixed: Bug preventing new-ticket e-mail confirmations from being sent to all intended recipients.

Posted by: updates

1. Added: New options to enable techs to request e-mail notifications for various events even if corresponding notifications are disabled for the tech group level.
2. Added: Individual techs now determine for themselves whether they will receive e-mail notifications of reassigned or escalated tickets.
3. Added: Option to make Save & E-Mail the default button in the ticket editor.
4. Added: Tech LDAP status column in tech list. (Appears only when one or more LDAP Connections are defined.)
5. Added: Option to override the default tax rates for each location.
6. Added: New Recent Tickets page in Home tab.
7. Added: HTML formatting is now supported for all e-mail messages (i.e., new account, forgotten password, etc.). Formatting is specified using BBCode.
8. Added: Google map link for locations displayed in "Client Info" tab of tickets.
9. Added: Client attachments displayed in the "Client Info" tab of tickets.
10. Fixed: Bug causing occasional exceptions when applying bulk actions or quick tickets.
11. Fixed: Labor line item sorting in Ticket Parts & Billing and Invoice matches sort option selected for tech notes.
12. Fixed: Problem using a Tech Note date override on a new note.
13. Fixed: Deleted tickets with service time are no longer counted against time blocks.
14. Fixed: E-Mail Report problem type now allows the selection of custom fields like any other problem type.
15. Fixed: Techs without Client edit permission are no longer able to download the Client TSV file.
16. Fixed: Tasks assigned to a tech who is on vacation use the assigned backup.

Posted by: updates

1. Added: Option to not include LDAP subtrees in LDAP connections.
2. Added: Filters in large-list popup window now include items that match the filter criteria anywhere, not only those that match at the beginning of the item.
3. Fixed: Bug causing tickets created by e-mail to not display in list view with a blue dot in front (indicating the tickets are new).
4. Fixed: Bug causing daemon to hang while attempting to strip signatures on certain long e-mails.

Posted by: updates

1. Fixed: Bug causing alert windows to appear when selecting items from popup menus containing large numbers of items.
2. Fixed: Popup menus for large lists now work with Safari 3.
3. Fixed: Bug causing tickets not belonging to a tech group to show up in Group Tickets.

Posted by: updates

1. Fixed: Bug causing work time to not subtract from Location Service Time blocks.
2. Fixed: Tickets with an assigned Tech that has been deleted will display the deleted tech in the popup menu instead of an empty selection.
3. Added: "Inactive" option for Tech and Clients. Inactive accounts cannot login and inactive Techs do not count against your licensed seat count.
4. Added: Billing Report now separates regular labor from travel labor.
5. Added: Option to enter work time as points rather than minutes. (See Preferences > Billing > Billing Options > Enter Work Time As.)

Posted by: updates

1. Added: New date categories and filters in Ticket and Billing Reports (date, week, month, year, hour of day, day of week).
2. Added: Client reminder intervals can now be specified for each priority type.
3. Fixed: Optimized performance of code for loading ticket detail information.
4. Added: Updated Portecle to version 1.2.

Posted by: updates

1. Added: Shift-clicking on header of bulk-action checkboxes selects all items on all pages of search results.
2. Added: Widened first and last names to 80 characters each.
3. Added: Widened custom fields to 1024 characters. IMPORTANT! MySQL users must upgrade to MySQL 5.0.3 or later in order to use this version.
4. Added: Options to set the width and height of custom text fields.
5. Added: Location and Room settings are now hidden on client Help Request page if the ticket location is locked to the user's location (Preferences > Tickets > Ticket Options > Lock Ticket to Client Location) and if Location and Room are set to be hidden attributes (Preferences > Users > Client Options > Client Permissions).
6. Fixed: Rendering glitch in Help Request page under Internet Explorer.

Posted by: updates

1. Fixed: Restored support for Unicode in PDFs. (arialuni.ttf must still be installed as specified in README.txt.)
2. Fixed: Report Groups panel now renders correctly.
3. Added: Support for a 'lang' query parameter in URLs to force usage of a certain language. (E.g., http://helpdesk.mycompany.com:8081/helpdesk/WebObjects/Helpdesk.woa?lang=es will force usage of the CustomLabels_es.properties file. See FAQ 9 for more information on configuring custom labels.
4. Added: Invoice tech notes are now sorted as specified in Preferences > Tickets > Ticket Options > Note and History Sorting.
5. Added: Notes are now sorted according to their current date setting, rather than the date they were given at creation.

Posted by: updates

1. Fixed: Issue causing errors when attempting to update or add new reports.

Posted by: updates

1. Fixed: Bug preventing reply e-mails from generating correctly when tickets are created/updated via e-mail.

Posted by: updates

1. Fixed: When going from logout to login page, the login page now shows the custom logo (for hosted clients).
2. Fixed: Billing reports on entities other than Tech correctly count only work time added during the report period.
3. Added: New option in Tech Group Level to set whether e-mail notifications of client updates will be sent to all Level Techs if the ticket is unassigned.
4. Added: Techs that have permission to edit POs can now also edit Vendors.

Posted by: updates

1. Fixed: Bug sending e-mail to clients when the ticket includes a scheduled date (lookup of unknown key: 'dateFormatter').

Posted by: updates

1. Fixed: Bug causing refresh problems with Location/Room popup menus in Client detail panel.
2. Fixed: Certain cases where first response date was being set incorrectly.
3. Fixed: Mac OS X installer now correctly restarts the database after completing an update.

Posted by: updates

1. Fixed: Bug preventing sending and receiving of e-mail when running WHD from Java 6 or Java 5 EE.
2. Fixed: Bug preventing SMS e-mail from being sent to ANY tech when the Tech e-mail recipient checkbox is not sent (even when Level Techs or Group Manager is checked).

Posted by: updates

1. Fixed: Bug that could cause an error while updating a MySQL database.
2. Fixed: Bug preventing daemon from recognizing e-mail replies to tickets having a custom subject format.
3. Added: Improved parsing of ticket replies to remove extraneous quote lines (empty lines preceded with '>').
4. Added: Custom labels location has been moved to <WebHelpDesk>/conf folder in order to centralize configuration files. Helpdesk.woa.properties, which contains database configuration settings, has also been moved to <WebHelpDesk>/conf and renamed as .whd.properties.
5. Added: Only one session is allowed to perform database updates, even when connecting from a privileged network.

Posted by: updates

NOTE: This version was compiled using Java 5. If you're running Mac OS X, you must be on version 10.4 with the Java 5 update installed. If you're running Solaris, you must update to Java 5 as well. Linux and Windows installers include a Java 5 JVM.

The following is a list of all new features added during the 8.4 beta period:

1. Each tech and client location can now have its own time zone. (Preferences > Date & Time > Business Zones).
2. Ticket report now provides links in summary table to view tickets.
3. Ability to define unlimited tiers (Tech Group Levels) within each tech group. Each Level has its own settings for auto assignment and default mail recipients. Escalation moves up through each defined level in the Tech Group, then to Group Manager and finally to Lead Tech for the ticket's problem type.
4. Status Type option to include the status in load balancing during auto-assignment.
5. Status Type option to include/omit tickets of the status type in calendar views.
6. Bcc field in Tickets and more flexible e-mail options.
7. Phone number column to tech list.
8. Location filter for Survey Reports.
9. Home > Group Tickets search speed improved.
10. "Continue..." button removed from Client Help Request. Asset & Model selection shows/hides dynamically depending on the problem type selected.
11. Improved handling of e-mail attachments. Attachments with mime-type multipart/appledouble will be stripped to only include the data fork. The mime type of all e-mail attachments are now preserved when downloading the attachments.
12. Tickets created through the client web interface record the client's IP address and display it in the tech ticket detail panel and in tech e-mail.
13. Preference for wether e-mail tickets should be stripped of e-mail signatures. (Preferences > E-Mail > Receiving E-Mail > Strip E-Mail Signatures.) Signatures are assumed to be preceded by a separator line containing two hyphens and a space ("-- ").
14. Download TSV button in survey reports.
15. Database update can now be performed only from the local machine (by default) or from any of the machines included in the new PRIVILEGED_NETWORKS setting in whd.conf. (If you don't see this setting, you may need to copy it over from whd.conf.orig. In addition, Windows users will need to either delete \Progra~1\WebHelpDesk\bin\wrapper\conf\wrapper.conf or merge changes with the new wrapper.conf.orig.) Attempts to connect from other machines will get a message stating that an update is in progress.
16. Each line of the Billing Report now includes a link to show all contributing tickets.
17. Survey frequency setting to determine how frequently a survey should be offered when a ticket is closed. (See Tickets > Survey Manager > Surveys > [Survey] > Frequency.)
18. Custom backup folder option for the embedded FrontBase database (Preferences > General > Database > Backup Folder).
19. Custom shell command option to be executed according to the database backup schedule (Preferences > General > Backup Command). Available for all databases other than the embedded FrontBase database.
20. LDAP password caching. When a client successfully authenticates against an LDAP connection, the client's encrypted password is stored in the WHD database for up to seven days. During that period, if the client attempts to log in again, the password she provides is compared against the cached password. If the passwords match, access is granted without making a potentially expensive call to the LDAP server. If the passwords don't match, the cached password is cleared and the password is authenticated against the LDAP server. Syncing an LDAP connection clears the password cache for all its clients.
21. RSS feed of public FAQs. Browsers that include RSS support will detect the RSS feed when viewing the client FAQ page. The feed can be retrieved directly by appending "/wa/FaqActions/rss" to the login URL. (For example, http://mycompany.com:8081/helpdesk/WebObjects/Helpdesk.woa/wa/FaqActions/rss.) Hosted accounts must append "?id=<account_number>" to the URL. The account number can be found in the login URL provided at Preferences > General > Server Settings.
22. Standalone public FAQ page. Reached by appending "/wa/FaqActions/viewAll" to the login URL. Hosted accounts must append "?id=<account_number>" to the URL.
23. Department Group and Tech Group Level categories and filters for reports.
24. Option to set a fixed location or department to assign to all clients in an LDAP Connection.

Posted by: updates

1. Fixed: Bug that could cause truncation of messages received in replies to Web Help Desk e-mail.

Posted by: updates

1. Fixed: Bug causing an exception if Asset Type and Manufacturer are ommitted in a PO Import record containing line item pricing information.
2. Fixed: Bug preventing mail attachments of mime type 'application/applefile', enabling Mac alias files to be attached to tickets. (NOTE: When a Mac alias file is downloaded, it must be decoded using a utility such as Stuffit Expander in order to extract the resource fork.)
3. Fixed: Bug preventing Not Updated alerts from firing when set for a time period after last ticket update or after ticket due date.

Posted by: updates

1. Fixed: bug preventing e-mail attachments of mime type 'message/rfc822' from creating a ticket attachment.

Posted by: updates

1. Fixed: Bug causing NullPointerException when going to a ticket by clicking the View link in the Hot Tickets drawer and then saving the ticket.


2. Added: End date field for ticket work schedules.

Posted by: updates

1. Fixed: Bug causing dates to not adjust for the new DST schedule when using FrontBase on Windows. If you are not using FrontBase on Windows it is not necessary to apply this update.

Posted by: updates

1. Fixed: Bug causing null-pointer exceptions when viewing or subscribing to calendars under certain conditions.


2. Fixed: Daemon now parses e-mail actions correctly even if a string has been prefixed to the subject line.


3. Fixed: File attachment names longer than 80 characters are now truncated in order to fit the database size limit.


4. Added: Windows installation now uses Java 1.5.0_11.

Posted by: updates

1. Fixed: Bug preventing daemon processes from starting.


2. Fixed: Bug preventing stack trace option from appearing in error page.


3. Fixed: Application no longer generates "jdbc not bound in this context" error messages in the log files.

Posted by: updates

1. Fixed: Bug preventing deletion of reports and LDAP connections.


2. Fixed: Bug causing dates to be saved incorrectly when using dd/mm/yy or dd/mm/yyyy date formats.


3. Fixed: Bug causing location groups to lose location assignments when edited by a tech who is the location group manager, but not a member of the location group.


4. Fixed: Bug preventing Techs with "Limit Tickets to Assigned Tech Groups" enabled from seeing tickets that were assigned to parent level problem types when the parent also has children.


5. Fixed: Client "room" field requirement is now validated correctly.


6. Fixed: Bug in Client Help Request screen when "Ticket must use assigned asset" is enabled.


7. Added: Unexpected Error Panel now provides a link to view the stack trace.

Posted by: updates

1. Added: Support for daylight savings time changes that will take effect in March. If you are running WHD on Mac OS X or Solaris, be sure to update your Java libraries to support the DST changes, too. On Mac OS X, this can be done by running Software Update.


2. Fixed: Bug causing null pointer when auto assigning a ticket to a problem type having no tech group and no lead tech.


3. Added: Windows installer updates Java to version 1.4.2_13.


4. Added: Linux installer updates Java to version 1.5.0_11.


5. Fixed: Bug causing asset info popups to render incorrectly in Internet Explorer.


6. Fixed: Bug causing the client help request page to prompt for a missing room value without displaying the room field so that the value can be provided.


7. Fixed: IE 6 now displays the hyperlink cursor correctly (as a hand icon) when hovering over buttons.


8. Fixed: Bug breaking ticket pie-chart reports into multiple pies when the pie-slice category contains many items.


9. Fixed: Technicians having no first or last name are now listed as "Unnamed" so that they can be clicked on and deleted.


10. Fixed: Bug in yyyy date formatter that could cause a SQL exception in MS SQL Server while running date queries


11. Fixed: Bug in yyyy date formatter that would cause dates entered as 2-digit years to be read as 1st-century years.


12. Fixed: Unicode parser error caused by the addition of a conflicting "UTF-16LE-BOM" charset in Java 1.4.2_12.

Posted by: updates

1. Added: Option to provide a custom JDBC URL for Oracle databases.
   
   
2. Added: Support for LDAP posixGroups through new Group DN setting in LDAP Connections.
   
   

Posted by: updates

1. Fixed: Bug preventing login IDs from being stored in a cookie when Preferences > General > Remember Login ID is selected but Preferences > General > Allow Automatic Login is not.
   
   
2. Added: E-mail daemon now uses SMTP timeout value when attempting to connect to ticket e-mail accounts.
   
   
3. Added: Survey pie charts now show the actual value for each pie slice as well as a percentage.
   

Posted by: updates

1. Added: When techs are used as a category in ticket reports, they are now filtered by any Location Group, Tech Group, and Department filters.


2. Added: Panels in client interface now grow in width with the browser.


3. Fixed: Items per Page setting now works correctly in FAQ lists.


4. Fixed: Bug causing ticket reports to crash when the bar-stack category has too many items.

Posted by: updates

1. Fixed: Bug preventing the application from receiving tickets by e-mail.


2. Fixed: Application now records ticket close date when resolved by a client.


3. Added: URL for retrieving client messages: http://mycompany.com:8081/helpdesk/WebObjects/Helpdesk.woa/ wa/MessageActions/viewClientMessages? snippet=[y|n]. If snippet=y, an HTML fragment will be returned, suitable for embedding inside another web page. (If retrieving a fragment, your calling page will need to include the WHD stylesheet at http://mycompany.com:8081/helpdesk/css/whdStyles.css.

Posted by: updates

1. Fixed: TSV Download button in Billing Reports.


2. Fixed: Attachments received by e-mail now record date and time they were received.


3. Fixed: Ticket detail page to refresh attachment and note data that may have been changed by other instances or by the daemon.

Posted by: updates

1. Added: Asset PDF reports now space columns dynamically in order to fit them all on a single page.


2. Fixed: Bug causing invalid auto-formatting of URLs that are followed by two or more spaces.

Posted by: updates

 

1. Fixed: Bug preventing ticket PDFs from rendering if text contains unescaped ampersands.
 

2. Fixed: Bug that could cause a bulk action to be applied to unintended tickets.
 

Posted by: updates

 
 

1. Added: Support for BBCode in ticket PDFs.
 

2. Fixed: Ticket and Invoice PDFs now leave newlines in problem reports and tech notes intact.
 

3. Fixed: Bug in e-mail ticket daemon resulting in a NullPointerException when processing e-mail containing both MIME-Version: 1.0 and Content-Type: text/enriched headers.
 

Posted by: updates

 
 

1. Fixed: BBCode [code] tags no longer generate escaped HTML links for URLs and e-mail addresses.
 

2. Added: New "Date Worked On" selection for ticket and billing report date-range attribute. Replaces "Date Last Updated" to enable inclusion of tickets that were worked on at any time within the date range. When "Date Worked On" is used, work time in ticket reports includes only those tech notes that fall within the date range. For other date-range attributes, work time includes all tech notes for the tickets that fall within the date range, whether or not the notes actually fall within the date range.
 
 

Posted by: updates

1. Added: Preference for setting whether the username should be remembered after logging out. (Preferences > General > Server Settings > Remember Login ID.) If checked, the username will be stored in a cookie so that it doesn't have to be re-entered at the login page. This is similar to the functionality provided by Automatic Login, but now works even if Auto Login is disabled. Also, if Remember Login ID is unchecked, the username now will not be remembered after logging out even if automatic login is enabled.
 

2. Fixed: Bug preventing bulk actions from being deleted.
 

3. Fixed: Bug causing Not Updated [x units] Before Due Date alerts to fire repetitively once the time period before due date is reached, regardless of whether the ticket is subsequently updated.
 

4. Fixed: Bug in problem type selector when all child problem types were targeted to specific locations

Posted by: updates

1. Fixed: Null ponter exception that can be thrown when initializing a new database.

Posted by: updates

1. Fixed: Exception when adding an Admin as a member of a Tech Group.

Posted by: updates

No changes since the 8.3.0.5 beta. Please refer to the beta release notes for the new features and fixes in this release.

Posted by: updates

1. Fixed: Bug causing an invalid content-transfer-encoding header to be written to plaintext client e-mail.

Posted by: updates

1. Fixed: Bug preventing forward/backward paging buttons from working properly in survey list panel.

Posted by: updates

1. Added: Improved LDAP sync handling for LDAP directories that claim to support the PagedResultsControl but then fail when the control is requested.

Posted by: updates

1. Added: Preference in Preferences > E-Mail > Sending E-Mail to set the content encoding to use for plain text. Default is base64, can be changed to 7bit.
 

2. Added: Improved recognition of attachment filenames by e-mail daemon.
 

3. Fixed: "Not Applicable / Found" is now a valid model selection for clients submitting a ticket.
 

4. Fixed: Database preference panel no longer loses changes to the FrontBase backup schedule.
 

5. Changed: When auto-assign is disabled for a Tech Group and "Group Techs" is selected for the e-mail recipient, recipients are now also filtered by Location Group membership if applicable.

Posted by: updates

 

1. Fixed: Bug causing a null-pointer exception when canceling a new bulk action, and preventing deleted bulk actions from disappearing from the bulk action popup menu.
 

Posted by: updates

 

1. Fixed: Bug preventing bulk actions from being edited, and resulting in garbage bulk actions when attempting to create new ones.
 

Posted by: updates

 

1. Fixed: Bug causing exception when using a SQL Server database and saving a ticket bulk action.
 

2. Fixed: Bug preventing new bulk actions from appearing immediately in bulk action popups in other tabs.
 

3. Added: E-mail confirmations sent to clients who change their own passwords no longer include the new password.
 

4. Fixed: Changed text e-mail messages to use base64 encoding (again), to eliminate risk of corruption by various brands of mail servers.

Posted by: updates

 

1. Fixed: Java exception when accessing Preferences > E-Mail.
 

Posted by: updates

1. Fixed: Bug in LDAP synchronization causing authentication to fail if the portion of a client's distinguished name above the base DN contains a forward slash.


2. Fixed: Added missing HTMLPlainText e-mail templates to the daemon


3. Fixed: Forgot Password/Password Reset e-mail correctly displays user name instead of <login_id>


4. Fixed: Bug causing attachment URLs in plain-text e-mail to contain an HTML-escaped ampersand ("&amp").


5. Added: Ability to customize calendar event titles (see Preferences > General > Date & Time).


6. Added: Plain-text part of e-mails is now encoded in 7bit rather than base64.


7. Added: Phone 2 and Notes fields in Location detail panel.


8. Added: Help Desk Contact Info setting in Preferences > General > Server Settings, used in messages to client when client will need personal assistance from a help desk technician. (Replaces text that read, "Contact your help desk administrator directly for assistance.")


9. Added: All admins can now edit client notes.


10. Added: Tech permission to determine whether techs can edit problem reports now applies to editing client notes too.


11. Added: Client name variables in the e-mail section of the Labels.properties file

Posted by: updates

 

1. Fixed: Bug in text e-mails causing certain asset data to be cropped.
 

2. Added: iCalendar event details now show client address data.
 

3. Added: New "Updated After Creation" condition in Preferences > Tickets > Priority Types & Alerts
 

4. Added: Support for replacement tags in custom greeting for unrecognized e-mail addresses.
 

Posted by: updates

 

1. Fixed: Bug preventing new Locations encountered in LDAP directories from being added to the help desk.
 

2. Added: Option to set whether ticket scheduled date appears in client interface and e-mail.
 

Posted by: updates

1. Fixed: When auto assignment is enabled but all techs in a tech group are on vacation or unscheduled, the manager's backup is now used if the manager is also on vacation or unscheduled.
 

2. Fixed: Improved randomization of tech auto-assignment among techs having equal number of open jobs.
 

3. Fixed: Possible foreign-key constraint error when deleting tech groups.
 

4. Fixed: Widened FAQ link popup window to make room for the Select button.
 

5. Changed: Ticket list "Client Address" preferentially displays personal address instead of Location address.

Posted by: updates

 

1. Added: Search filter field of LDAP Connections can now be up to 1,024 characters.
 

2. Fixed: "Add Hidden Note" button now appears in tech HTML e-mail.
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