- Changed: when ticket resolution is confirmed by the client and a ticket closes, if the ticket has a linked survey, an e-mail with survey invitation will always be sent to the Client.
- Fixed issue causing extra "Created by..." ticket history entries to be generated.
- Fixed list filtering so tickets deleted by Bulk Action or e-mail will be correctly removed from list view.
- Added a "white list" of accepted domains that can be enabled for each outgoing e-mail account.
- Fixed issue resetting non-LDAP client passwords.
- Updated Client menubar icons.
- Various other fixes.
Release notes for the Web Help Desk
Thursday, January 19, 2012
10.2.0.30.3 (1/19/12)
Blog Archive
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2011
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