Release notes for the Web Help Desk

Thursday, January 19, 2012

10.2.0.30.3 (1/19/12)

  1. Changed: when ticket resolution is confirmed by the client and a ticket closes, if the ticket has a linked survey, an e-mail with survey invitation will always be sent to the Client.
  2. Fixed issue causing extra "Created by..." ticket history entries to be generated.
  3. Fixed list filtering so tickets deleted by Bulk Action or e-mail will be correctly removed from list view.
  4. Added a "white list" of accepted domains that can be enabled for each outgoing e-mail account.
  5. Fixed issue resetting non-LDAP client passwords.
  6. Updated Client menubar icons.
  7. Various other fixes.

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