10.0.16.1 (9/20/10)

1. Fixed: Minor changes to daemon to improve memory use.

10.0.16 (9/17/10)

• Added: More info to status messages in asset sync progress.
• Added: New Exchange Connector jar which should fix a bug when retrieving messages with a particular format.
• Added: Ticket due date now takes the "count time" attribute of status types into account. Status types with "count time" deselected will extend the default due date by the amount of time (business hours only) that a ticket spends in that status.
• Added: Ability to show specific custom fields based on a ticket's current status type ("Additional Activated Custom Fields" in Status Type detail editor).
• Added: Option to block email to clients to the client bulk action editor and fixed some incomplete localization in the bulk action editor.
• Added: MAXIMUM_PERM_MEMORY option to the whd.conf.orig file. Existing installations will need to copy this setting to the whd.conf file if you don't want to use the default 128 value.
• Modified: Daemons now run as background processes of the main Helpdesk application in separate threads to avoid scheduling conflicts. If running a WebObjects or multi-instance Tomcat deployment, please refer to FAQ 103 for more info.
• Fixed: Problem in PDF generator that would occur when a custom field had a double-space.
• Fixed: Ajax user-lookup component to enforce the maxlength setting of the underlying text field (to work around the problem where it would only show the last email when a user surpassed the 255-character limit).
• Fixed: Dialog messages to appear in importers, database settings, and date & time settings.
• Fixed: NumberFormatException that would come up in the ticket detail "problems" search tab when a number+space is entered into the search field.
• Fixed: Problem where the "Visible to Client" checkbox on the tech note editor would cause custom fields to be blanked out when running under Tomcat.
• Fixed: Case where the ticket lock was not being removed when refreshing a page by clicking on the My/Group/Search/Recent Tickets tabs when the ticket was opened from that same tab.
• Fixed: Problem where the billing rate of the initial tech note could sometimes change from the value it was initially set to.
• Fixed: Problem where the user would sometimes get an "Invalid username/password" message when FIRST hitting the login page (if auto-login was enabled).
• Modified: Client Admin history view shows full client name instead of just the last name.
• Fixed: Problem where not all incoming-mail accounts were filtered by the daemon (only the default account and, if "allow ticket replies" is disabled, the outgoing account address).
• Fixed: Client Detail > Ticket History to hide tickets from techs without department permissions.

10.0.15 (9/1/10)

1. Fixed: Problem where the ticket Subject and Detail were not being hidden according to the Request Type settings for new tickets and the quick-ticket editor.
2. Fixed: Problem where not all clients linked to an asset would show up after running an advanced asset query for a single assigned client.
3. Fixed: EOObjectNotAvailableException that would periodically come up when removing ticket locks or clearing sessions.
4. Fixed: Formatting of number/date/currency custom fields in exported TSV files.
5. Fixed: Problem with collapsed note list in the client interface - it was always showing the top few notes, whether they were the oldest or newest.
6. Fixed: Problem that can cause custom field values to disappear when editing a ticket note.
7. Fixed: Casper sync problem when Casper had a large number of saved reports.
8. Added: Setup > Clients > Client Options > Resolution Confirmation Method (E-Mail or Web Interface).