Release notes for the Web Help Desk

Tuesday, August 24, 2010

10.0.14.2 (8/24/10)

  1. Fixed: Bug preventing Windows installations from starting up when configured for HTTPS.
  2. Added: Casper Discovery Connections now work with Casper 7.3.
  3. Added: Tomcat version has been updated to 6.0.29.
  4. Added: To facilitate PKCS12 keystores, whd.conf now supports the KEYSTORE_TYPE directive, which can be JKS (default) or PKCS12, and an optional KEYSTORE_FILE.

Wednesday, August 18, 2010

10.0.14 (8/18/10)

  1. Fixed: Issue with WebObjects Monitor that could prevent instances from stopping.
  2. Fixed: Bug that could cause ticket update e-mails to use the default ticket subject instead of status-specific subjects.
  3. Fixed: Bug that could cause OutOfMemory errors when performing asset reservation searches with no search parameters.
  4. Fixed: Bug preventing custom field values from appearing in asset list in ticket details.
  5. Fixed: Custom field string values that contain unicode characters are now cropped as needed in order to avoid errors when saving to the database.
  6. Fixed: SQL exception thrown when syncing Absolute Manage (LANrev) asset discovery connections that include an attribute mapping to the OS Version field. OS Version now reformats Mac OS X version numbers into decimal format from the binary representation stored in the database.

Monday, August 9, 2010

10.0.13 (8/9/10)

  1. Added: Ability to specify a mailbox folder to check (if other than "inbox") in the Incoming Mail Accounts settings.
  2. Fixed: Client business zone now defaults to the zone specified by the client's Location, if defined--otherwise, defaults to the system default business zone. 
  3. Fixed: Improved efficiency when checking new e-mail count on Exchange servers.
  4. Fixed: Asset editor now resets the warranty/contract/lease expiration alerts ONLY if these dates are changed to a time in the future (rather than on any asset modification).
  5. Fixed: Asset parent/child editor now sorts the model list.
  6. Fixed: Log files generated by standard deployment can now grow up to 15MB before rolling over, and the application retains the last 5 rollovers.
  7. Fixed: Simple e-mail format no longer includes the logo if the No Images format is selected.
  8. Fixed: NullPointerException that could be raised for certain client admins during log in.
  9. Fixed: Application no longer logs error messages when cookies contain syntax violations. (Otherwise, it would flood log files with error messages if the same domain served other applications that created invalid cookies.)

Blog Archive