10.0.9 (6/19/10)

1. Fixed: Broken Refresh Tax Rates button in ticket Parts & Billing tab.
2. Added: Client condition in ticket and asset query builders now supports client custom fields.
3. Fixed: Issue that could cause excessive opening of database connections supporting WHD Notifier browser extensions or WHD Mobile app.
4. Added: Ability to search additional properties of an asset in the advanced search page, including custom fields.
5. Fixed: Refresh bug in mobile interface that could cause note editor to close prematurely.
6. Fixed: Bug causing certain characters to be be HTML-escaped in plain text e-mail messages.
7. Fixed: Bug in Billing Report that could cause totals to be slightly off due to rounding errors when calculating taxes.
8. Added: Request Type editor can now be accessed when creating new custom fields (as opposed to only when editing existing custom fields).
9. Fixed: Removed space after dollar sign in U.S. currency formatting.

10.0.8 (6/17/10)

1. Fixed: Display issue in asset search results.
2. Added: Ability to link specific priority types to locations.
3. Added: Preference to Asset Options to limit the assets visible to clients to those that are reservable or specifically assigned to the client.
4. Fixed: Bug preventing embedded attachments from being included in plain-text e-mail.
5. Added: Support needed for badge counts in new WHD Notifier extension for Safari 5 and Google Chrome. 
6. Fixed: Applying a bulk action to all items on all pages now works correctly in client search results.
7. Added: Preference for whether to show asset notes in the client interface (both global default and individual override).
8. Fixed: NullPointerException thrown in calendar for new reservations.
9. Fixed: Daemon now ignores the message body of any ticket-approval e-mail if the message matches the template at Setup > E-Mail > Templates > Incoming Mail. (Currently applies only to ticket-approval/denial e-mails.)
10. Fixed: Removed cache manifest from mobile interface as it caused the mobile app to become unresponsive.
11. Fixed: Problem that could cause incorrect search results when using the "Updated by" condition in an advanced search.

10.0.7 (6/10/10)

1. Fixed: Javascript error in client Help Request page.
2. Fixed: Asset reservation calendar bug that would cause the incorrect day to be selected when the workstation time zone was different from the WHD server timezone.
3. Fixed: Performance generating TSV files that contain many custom fields.
4. Fixed: Synchronization problems between selections in the request type editor for enabled custom fields and the custom field editor for enabled request types.
5. Fixed: Asset Discovery bug that prevented new assets from being created if missing an asset number, serial number, and MAC address
6. Added: Preference for client Ticket Approval Method (E-Mail or Web). There is a global option at Setup > Clients > Client Options, as well as a per client override.
7. Added: "Play" button was returned next to the Query popup on search results list to allow you to re-run the selected query.

10.0.6 (6/5/10)

NOTE: Version 10.0.6 was re-posted at 2:00am PDT on June 7, 2010.

1. Fixed: Problem where creating two new tasks in a row would cause the schedule of the first task to revert back to a weekly schedule (the default).
2. Added: Ability to enter reservation in/out times manually rather than using the calendar.
3. Fixed: Issue that caused black backgrounds in some older e-mail clients when using the simple e-mail template.
4. Added: Filter and other improvements to Model editor.
5. Fixed: Caching issues when assigning permissions to techs.
6. Added: Setup > E-Mail > Options > E-Mail Attachment Regular-Expression Filter for filtering out signature images, etc.
7. Fixed: Application now encrypts the client password immediately when new accounts are created via the Client user interface.
8. Fixed: Increased performance of search pages when attachment count is included in column set.
9. Added: Multi-selection ("is any of") option to most query building panels.
10. Added: Ability to search asset history.
11. Added: Pref for defining the client and tech display name (Setup > Clients > Client Options > Display Name Template).
12. Added: Ability to search for tickets based on due date.
13. Fixed: Issue causing Database Table/View Discovery Connections to fail when using Sybase databases.
14. Added: Database updates now repair missing foreign-key constraints.
15. Added: tags in e-mail templates are now replaced with an error message if links to the web interface are disabled (Setup > E-Mail > Options > Do Not Include Links to the Web Interface).
16. Fixed: Assigned assets list now shows only assets that are specifically assigned to the user (not room assets).
17. Fixed: Tech Department Group Editor has been added back in. (Was accidentally removed in a previous build.)
18. Added: Option to filter assets in client asset search page to only those that are reservable.
19. Fixed: Problem where Group Manager and Lead Tech e-mail settings were not being cleared correctly.
20. Added: Option to display icons for obtaining a referenceable (predictable and durable) URL for tickets and FAQs. FAQ links now specify the FAQ id explicitly rather than an encrypted 'action' parameter.

10.0.5 (5/26/10)

1. Fixed: Bug in Discovery Connection mapping that could cause assets to quit being discovered if invalid database connection parameters were saved.
2. Fixed: Unicode characters in e-mail attachment filenames are now decoded correctly.
3. Added: Ability to specify applicable request types from the Ticket Custom Field editor.
4. Added: Ability to search for attachments within tickets. (Either the existence of attachments, or for an attachment with a specific name.)
5. Added: Ability to edit a client from the CAB window.
6. Fixed: Problem where client ticket updates sometimes did not trigger an e-mail to the tech according to the tech's personal preferences.
7. Added: Support for Sybase databases in asset Discovery Connections of type "Database Table/View." (This is experimental and still being tested.)
8. Added: In list view of mobile interface, notes by techs other than the current user now include the author's name. Note author name in detail view now renders in bold.
9. Fixed: Problem causing the custom field date selector to not work in the client Help Request page.
10. Added: Ability to specify a greeting to appear at hte top of an approval request e-mail. 
11. Added: Techs that are in the Client Cc: list now receive a normal ticket-update message when mailing a single note from the note editor.
12. Added: Part custom fields. (Currently, they only appear in the Part detail panel.)
13. Fixed: When sending ticket e-mail, WHD now searches up through parent request types looking for an associated incoming/outgoing e-mail account.
14. Added: Indexing on date column of custom fields (to increase performance of date searches).
15. Added: Support for additional custom field types for all custom fields.