10.0.3 (4/30/10)

1. Added: Option to embed new attachments in e-mail messages. (Setup > E-Mail > Options > Embed New Attachments.) If checked and web links are disabled, non-embedded attachments will be omitted from e-mail messages. Additionally, the ticket details panel provides the option to embed all attachments on the ticket.
2. Added: Ability for techs to override the date in client notes according to the "Note Date Edit" tech permission.

10.0.2 (4/28/10)

1. Added: Query builder now supported in Client Advanced Search.
2. Fixed: Delete button for saved queries is no longer visible for non-admins.
3. Fixed: All admins can now edit shared queries.
4. Fixed: Reports now use the browser's locale for localization (rather than the user's business zone locale).
5. Added: Cc: field of the client interface now provides AJAX lookup functionality (enabled at Setup > Tickets > Options > Allow User Lookup).
6. Fixed: Exception thrown during asset search.
7. Fixed: Non-reservable assets can no longer be reserved.
8. Fixed: Database Table/View Discovery Connection now works with PostgreSQL.
9. Added: Client preference for whether to allow e-mail updates to any ticket.
10. Fixed: Reservation Asset View page loads much faster now when there are lots of assets.
11. Fixed: Japanese Yen currency fields no longer include fractional digits.
12. Fixed: Single-note e-mails no longer skip techs specified in the client cc: list.
13. Fixed: Queries including multiple custom fields now filter correctly when one of the custom fields uses the Number data type.
14. Fixed: Asset numbers now increment correctly when the format includes a space before the numeric part of the asset number.

9.2.3.8 (4/28/10)

NOTE: There was an error with our original automated build of version 9.2.3.8 which prevented the  daemon process (which converts e-mails to tickets, among other things) from starting. Once the issue was identified, 9.2.3.8 was re-posted on 4/30/10 at 4:30pm PST. If you downloaded version 9.2.3.8 prior to this time, you should download the installer again. We apologize for the inconvenience. 

1. Fixed: LDAP Connections are now case sensitive when syncing technicians.
2. Fixed: Typo in thank-you message sent after an approval vote.
3. Fixed: Calendar button now works when editing a new (unsaved) task.
4. Fixed: Removed original_email_content from list of available tags for e-mail templates to which it is not applicable.
5. Fixed: Japanese Yen currency format no longer includes fractional digits.
6. Fixed: Edited some confusing help messages.
7. Added: Added client preference for whether to allow e-mail updates to any ticket.
8. Fixed: Database Table/View Discovery Connection now works with PostgreSQL databases.
9. Fixed: Asset numbers now increment correctly when the format includes a space before the numeric part of the asset number.

10.0.1 (4/20/10)

1. Fixed: Bug causing an exception in the tech accounts setup page.
2. Fixed: Asset search within ticket details and asset reservation details now works correctly.
3. Fixed: Reservation calendar button within reservation details page now works correctly.
4. Fixed: Calendar button now works correctly for new (unsaved) tasks.
5. Added: Exchange e-mail connection now attempts NTLM authentication (in case NTLMv1 is available).
6. Fixed: NullPointerException that could be thrown when mailing a single tech note.
7. Added: New properties for customizing tech name fields (lbl.techFirstName and lbl.techLastName) so that tech-name labels can be distinguished from client-name labels.

10.0.0 (4/15/10)

NOTE: The database update for version 10.0 adds new columns to the TICKET_ATTACHMENT table that can take several minutes to process, depending on the number and size of attachments in your database. During this time, the update process may appear to have hung. Please be patient and allow several minutes for the process to complete.

1. Added: Asset reservation/checkout system.
2. Added: Option to enable asset searching from client interface.
3. Added: New query builder for tickets and assets. Provides greater flexibility and complexity. (NOTE: Existing saved queries will be lost with this update and will have to be recreated using the new query builder panels.)
4. Added: Department filtering in ticket client lookup.
5. Added: Support for various custom-field data types: text, number, currency, date, date/time, time period, multiple choice, single choice, and popup menu.
6. Added: Ability to add attachments to individual tech notes, with an option to render them inline.
7. Added: Mobile app now remembers last menu selection.
8. Added: Mobile app menu shows total number of new/updated tickets for My and Group tickets.
9. Added: Mobile app shows most recent note (tech or client) in ticket list view.
10. Added: Mobile app provides option to show only tickets that have been updated by a client, waiting for a reply.
11. Added: "Net Name" column to asset search results. Displays network name first, or IP address of no network name is given.
12. Added: "Assign To" field in new-ticket editor is now sticky (remembers assignment from previously created ticket).
13. Added: AJAX lookup widget to cc: address fields in ticket editor, to make it easier to locate and validate e-mail addresses.
14. Added: Improvements in processing of Exchange e-mail tickets.
15. Added: Improvements in approval handling.
16. Added: Option to use a new simplified client e-mail style.
17. Added: Option in ticket note editor to send an e-mail to the client containing only the text and attachments of the ticket note.
18. Added: Additional e-mail templates for Outgoing and Incoming mail.
19. Added: Localization options for e-mail templates.
20. Added: Clients can be assigned to CAB Locations and Departments. This allows a single large CAB to handle an approval process step for multiple locations/departments.
21. Added: Report Groups can now be limited to department groups as well as location groups and techs.
22. Added: Various other bug fixes and interface improvements.