Release notes for the Web Help Desk

Monday, March 29, 2010

9.2.3.7 (3/24/10)

  1. Fixed: Chinese Unicode characters now display correctly in report PDFs.

Saturday, March 13, 2010

9.2.3.6 (3/13/10)

  1. Fixed: Issue causing scheduled reports to fail.
  2. Fixed: Chinese characters now render in report charts. There is still an issue with Chinese rendering incorrectly in the tables of PDF reports. We are working on this issue and hope to have a resolution soon.

Thursday, March 11, 2010

9.2.3.5 (3/11/10)

  1. Fixed: Bug that could cause ticket open time to be calculated incorrectly when a tech's timezone is set to something other than the system default.
  2. Fixed: Reports now use custom labels.

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