Release notes for the Web Help Desk

Wednesday, September 1, 2010

10.0.15 (9/1/10)

  1. Fixed: Problem where the ticket Subject and Detail were not being hidden according to the Request Type settings for new tickets and the quick-ticket editor.
  2. Fixed: Problem where not all clients linked to an asset would show up after running an advanced asset query for a single assigned client.
  3. Fixed: EOObjectNotAvailableException that would periodically come up when removing ticket locks or clearing sessions.
  4. Fixed: Formatting of number/date/currency custom fields in exported TSV files.
  5. Fixed: Problem with collapsed note list in the client interface - it was always showing the top few notes, whether they were the oldest or newest.
  6. Fixed: Problem that can cause custom field values to disappear when editing a ticket note.
  7. Fixed: Casper sync problem when Casper had a large number of saved reports.
  8. Added: Setup > Clients > Client Options > Resolution Confirmation Method (E-Mail or Web Interface).

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