10.0.12 (7/28/10)
- Added: A session heartbeat is now sent to the server in 30-second intervals so that the server can detect when a browser window has closed. Locks held by orphaned sessions are now closed automatically. Sessions are considered orphaned if no heartbeat has been received in the past two minutes.
- Added: Option in Setup > Tickets > Options to set whether to allow, warn, or block editing of tickets that are already being edited in other sessions. If allowed, no warning message will be presented when clicking on tickets that are currently being edited in other sessions.
- Fixed: Tickets currently being edited in other sessions now are marked with a pencil icon rather than a "forbidden" icon, to reflect the fact that editing these tickets isn't necessarily forbidden.
- Added: Task and Approval Process can now be used in advanced ticket search.
- Fixed: Messages that trigger a null pointer exception in the JEC library used to parse Exchange e-mail are now skipped over, in order to prevent the help desk from stopping to get new tickets when such messages are encountered.
- Fixed: Bug that could cause the session to be terminated when downloading attachments.
- Added: Startup JVM argument "-DWHDSessionCookies=true" to specify that session IDs should be stored in cookies and hidden from the URL. In future versions, this setting will be enabled by default.
- Added: When session cookies are enabled, it is no longer necessary to re-authenticate when clicking on referenceable URLs to tickets, FAQs, downloads, etc., as long as the session hasn't expired.
