10.0.10 (7/24/10)

1. Fixed: Ticket custom field request type popup window scrollbars when list is long.
2. Fixed: E-Mail Daemon parses for the word "Ticket" based on all supported languages for e-mail updates.
3. Fixed: Mail templates now use localized subjects.
4. Fixed: Direct login action.
5. Fixed: Asset discovery sync works with date type custom fields
6. Fixed: Exception on Ticket Advanced Search when there was a popup/radio/checkbox type custom field with no options provided.
7. Fixed: Trims any whitespace added to beginning/end of e-mail address on new account creation.
8. Fixed: String encoding issue in the multi-select box on the advanced search filter.
9. Fixed: E-Mail daemon will check for default resolved-ticket template text before adding a note to the ticket.
10. Fixed: Issue where the mail template was putting "null" in the recipients section for the name of non-user CC recipients.
11. Fixed: Problem where attachments were being excluded from e-mails where the "Ticket Info" section was hidden.
12. Fixed: Problem where the reservation calendar hover popup (for displaying which assets are part of the reservation) wasn't working when running under Tomcat.
13. Fixed: Problem where it was not possible to reserve more than one asset at a time from the client interface when running under Tomcat.
14. Fixed: Push alerts to the iPhone application now correctly open the alerted ticket instead of just going to the list view when selected.
15. Fixed: Improved dialog message handling throughout the application.
16. Added: Option to force clients to validate their email addresses via a link in an email sent to them before being permitted to submit tickets.
17. Added: Pref to client accounts to block email from the helpdesk.
18. Added: Task Run element to tasks. The Task Run links all the tickets together for a given run, and allows you to easily switch between ticket details for a given task run.
19. Added: Task History view to task detail editor.
20. Added: Child incidents now have all parent tech notes included in the tech's note list display, and clients will see all visible parent tech notes in their ticket detail/e-mail note list. When a parent ticket has a visible note added, all child tickets have their updated date refreshed as well as a tech note "blue dot" added in the Client History list view.
21. Added: Display of ticket custom fields to approval ticket list. Changed behavior to a single "Show/Hide Details" button that shows/hides scheduled date, notes and custom fields.
22. Added: Labels for input elements and alt tags for images throughout the app.
23. Added: Text column of custom fields now indexable (added a second "short string" column). This should speed up custom field searching quite a bit.
24. Added: Dialog to warn if a ticket is currently being edited by another Tech. Because two techs editing the same ticket simultaneously can lead to inconsistent data being saved, this dialog provides ample warning about multi-user editing while still allowing a Tech to view the ticket if necessary.
25. Added: HTTP interface now supports phone and phone2 attributes when creating a new client record.
26. Added: "Request Detail" box in the client interface resizable in IE & Firefox.