Release notes for the Web Help Desk

Saturday, June 5, 2010

10.0.6 (6/5/10)

NOTE: Version 10.0.6 was re-posted at 2:00am PDT on June 7, 2010.
  1. Fixed: Problem where creating two new tasks in a row would cause the schedule of the first task to revert back to a weekly schedule (the default).
  2. Added: Ability to enter reservation in/out times manually rather than using the calendar.
  3. Fixed: Issue that caused black backgrounds in some older e-mail clients when using the simple e-mail template.
  4. Added: Filter and other improvements to Model editor.
  5. Fixed: Caching issues when assigning permissions to techs.
  6. Added: Setup > E-Mail > Options > E-Mail Attachment Regular-Expression Filter for filtering out signature images, etc.
  7. Fixed: Application now encrypts the client password immediately when new accounts are created via the Client user interface.
  8. Fixed: Increased performance of search pages when attachment count is included in column set.
  9. Added: Multi-selection ("is any of") option to most query building panels.
  10. Added: Ability to search asset history.
  11. Added: Pref for defining the client and tech display name (Setup > Clients > Client Options > Display Name Template).
  12. Added: Ability to search for tickets based on due date.
  13. Fixed: Issue causing Database Table/View Discovery Connections to fail when using Sybase databases.
  14. Added: Database updates now repair missing foreign-key constraints.
  15. Added: tags in e-mail templates are now replaced with an error message if links to the web interface are disabled (Setup > E-Mail > Options > Do Not Include Links to the Web Interface).
  16. Fixed: Assigned assets list now shows only assets that are specifically assigned to the user (not room assets).
  17. Fixed: Tech Department Group Editor has been added back in. (Was accidentally removed in a previous build.)
  18. Added: Option to filter assets in client asset search page to only those that are reservable.
  19. Fixed: Problem where Group Manager and Lead Tech e-mail settings were not being cleared correctly.
  20. Added: Option to display icons for obtaining a referenceable (predictable and durable) URL for tickets and FAQs. FAQ links now specify the FAQ id explicitly rather than an encrypted 'action' parameter.

Blog Archive