Release notes for the Web Help Desk

Friday, June 4, 2010

10.0.5 (5/26/10)

  1. Fixed: Bug in Discovery Connection mapping that could cause assets to quit being discovered if invalid database connection parameters were saved.
  2. Fixed: Unicode characters in e-mail attachment filenames are now decoded correctly.
  3. Added: Ability to specify applicable request types from the Ticket Custom Field editor.
  4. Added: Ability to search for attachments within tickets. (Either the existence of attachments, or for an attachment with a specific name.)
  5. Added: Ability to edit a client from the CAB window.
  6. Fixed: Problem where client ticket updates sometimes did not trigger an e-mail to the tech according to the tech's personal preferences.
  7. Added: Support for Sybase databases in asset Discovery Connections of type "Database Table/View." (This is experimental and still being tested.)
  8. Added: In list view of mobile interface, notes by techs other than the current user now include the author's name. Note author name in detail view now renders in bold.
  9. Fixed: Problem causing the custom field date selector to not work in the client Help Request page.
  10. Added: Ability to specify a greeting to appear at hte top of an approval request e-mail. 
  11. Added: Techs that are in the Client Cc: list now receive a normal ticket-update message when mailing a single note from the note editor.
  12. Added: Part custom fields. (Currently, they only appear in the Part detail panel.)
  13. Fixed: When sending ticket e-mail, WHD now searches up through parent request types looking for an associated incoming/outgoing e-mail account.
  14. Added: Indexing on date column of custom fields (to increase performance of date searches).
  15. Added: Support for additional custom field types for all custom fields.

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