Release notes for the Web Help Desk

Monday, May 17, 2010

10.0.4 (5/18/10)

  1. Fixed: Bug in Discovery Connections when using SQL Server for WHD database that can cause a growing number of "[Unspecified Manufacturer]" and "[Unspecified Model]" entries in the database.

    NOTE: If you have encountered this issue, you can execute the following SQL to clean up the extra Manufacturer and Model records:

    update ASSET set MODEL_ID = (select MAX(MODEL_ID) from MODEL where MODEL_NAME = '[Unspecified Model]') where MODEL_ID in (select MODEL_ID from MODEL where MODEL_NAME = '[Unspecified Model]');

    delete from model where MODEL_ID <> (select MAX(MODEL_ID) from MODEL) and MODEL_NAME = '[Unspecified Model]';

    update MODEL set MANUFACTURER_ID = (select MAX(MANUFACTURER_ID) from MANUFACTURER where NAME='[Unspecified Manufacturer]') where MANUFACTURER_ID in (select MANUFACTURER_ID from MANUFACTURER where NAME = '[Unspecified Manufacturer]');

    delete from MANUFACTURER where MANUFACTURER_ID <> (select MAX(MANUFACTURER_ID) from MANUFACTURER) and NAME = '[Unspecified Manufacturer]';


  2. Added: JVM argument 'WHDLdapPasswordCacheDays=<num_days>' to specify the number of days to cache LDAP passwords. (For non-Windows platforms, add this to the JAVA_OPTIONS setting in whd.conf. For Windows platforms, add it to /bin/wrapper/conf/wrapper_template.conf. For Monitor deployments, add it to the Additional Java Arguments setting in the application configuration page.) 
  3. Added: Ability client bulk-action option to assign a client to all or specific CAB locations.
  4. Fixed: Various null-pointer exceptions and cosmetic improvements.
  5. Fixed: Escalation e-mail to level techs now respects location/department filtering.

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