10.0.3 (4/30/10)

1. Added: Option to embed new attachments in e-mail messages. (Setup > E-Mail > Options > Embed New Attachments.) If checked and web links are disabled, non-embedded attachments will be omitted from e-mail messages. Additionally, the ticket details panel provides the option to embed all attachments on the ticket.
2. Added: Ability for techs to override the date in client notes according to the "Note Date Edit" tech permission.