Release notes for the Web Help Desk

Wednesday, April 28, 2010

10.0.2 (4/28/10)

  1. Added: Query builder now supported in Client Advanced Search.
  2. Fixed: Delete button for saved queries is no longer visible for non-admins.
  3. Fixed: All admins can now edit shared queries.
  4. Fixed: Reports now use the browser's locale for localization (rather than the user's business zone locale).
  5. Added: Cc: field of the client interface now provides AJAX lookup functionality (enabled at Setup > Tickets > Options > Allow User Lookup).
  6. Fixed: Exception thrown during asset search.
  7. Fixed: Non-reservable assets can no longer be reserved.
  8. Fixed: Database Table/View Discovery Connection now works with PostgreSQL.
  9. Added: Client preference for whether to allow e-mail updates to any ticket.
  10. Fixed: Reservation Asset View page loads much faster now when there are lots of assets.
  11. Fixed: Japanese Yen currency fields no longer include fractional digits.
  12. Fixed: Single-note e-mails no longer skip techs specified in the client cc: list.
  13. Fixed: Queries including multiple custom fields now filter correctly when one of the custom fields uses the Number data type.
  14. Fixed: Asset numbers now increment correctly when the format includes a space before the numeric part of the asset number.

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