NOTE: The database update for version 10.0 adds new columns to the TICKET_ATTACHMENT table that can take several minutes to process, depending on the number and size of attachments in your database. During this time, the update process may appear to have hung. Please be patient and allow several minutes for the process to complete.
- Added: Asset reservation/checkout system.
- Added: Option to enable asset searching from client interface.
- Added: New query builder for tickets and assets. Provides greater flexibility and complexity. (NOTE: Existing saved queries will be lost with this update and will have to be recreated using the new query builder panels.)
- Added: Department filtering in ticket client lookup.
- Added: Support for various custom-field data types: text, number, currency, date, date/time, time period, multiple choice, single choice, and popup menu.
- Added: Ability to add attachments to individual tech notes, with an option to render them inline.
- Added: Mobile app now remembers last menu selection.
- Added: Mobile app menu shows total number of new/updated tickets for My and Group tickets.
- Added: Mobile app shows most recent note (tech or client) in ticket list view.
- Added: Mobile app provides option to show only tickets that have been updated by a client, waiting for a reply.
- Added: "Net Name" column to asset search results. Displays network name first, or IP address of no network name is given.
- Added: "Assign To" field in new-ticket editor is now sticky (remembers assignment from previously created ticket).
- Added: AJAX lookup widget to cc: address fields in ticket editor, to make it easier to locate and validate e-mail addresses.
- Added: Improvements in processing of Exchange e-mail tickets.
- Added: Improvements in approval handling.
- Added: Option to use a new simplified client e-mail style.
- Added: Option in ticket note editor to send an e-mail to the client containing only the text and attachments of the ticket note.
- Added: Additional e-mail templates for Outgoing and Incoming mail.
- Added: Localization options for e-mail templates.
- Added: Clients can be assigned to CAB Locations and Departments. This allows a single large CAB to handle an approval process step for multiple locations/departments.
- Added: Report Groups can now be limited to department groups as well as location groups and techs.
- Added: Various other bug fixes and interface improvements.
