Release notes for the Web Help Desk

Wednesday, December 9, 2009

9.2.3.2 (12/9/09)

  1. Added: Tech permission to approve FAQs.
  2. Added: Machine name can now be used as an asset number when syncing with SCCM/SMS Discovery Connections.
  3. Added: Unicode support for PDFs is now enabled by default.
  4. Added: SCCM/SMS Discovery Connection no longer fails if the v_R_System view does not have a decommissioned0 column.
  5. Fixed: Shift-click on header row of checkbox column now works with Firefox.
  6. Fixed: Tickets scheduled for last/first of month no longer appear on next/previous month's calendar.
  7. Fixed: PDFs now render Czech (and certain other) Unicode characters.
  8. Fixed: Resolved an issue that could potentially result in overwriting of existing assets by Discovery Connections.
  9. Fixed: Alignment issue in account preferences page.
  10. Fixed: Billing report now respects Technician filter when Technician is not used as the report category.
  11. Fixed: Client e-mail no longer includes the ticket Priority information.
  12. Fixed: Issue that could cause e-mail addresses not to render properly in plaintext e-mail
  13. Fixed: URLs in ticket notes now render as hyperlinks in mail messages.