Release notes for the Web Help Desk

Sunday, September 27, 2009

9.2.1.13 (9/23/09)

  1. Fixed: Discovery Connection synchronization is now more flexible when importing dates (works whether or not hour:minute is provided, includes system default date format).
  2. Fixed: Bug resulting in ampersands in category labels being escaped as HTML entities in Billing Report TSV files.
  3. Fixed: Problem where reports set to start one month ago would actually start one day less than one month ago.
  4. Fixed: Problem where service time blocks could be calculated incorrectly under certain rare conditions, when using a SQL Server database.
  5. Added: Ability to import data files as an Excel spreadsheet.
  6. Added: FAQ selector in ticket details now filters FAQs to those associated with the ticket's request type.