Release notes for the Web Help Desk

Sunday, September 27, 2009

9.2.1.12 (9/17/09)

  1. Fixed: Bug causing username and password fields in LDAP Connection details to be hidden sometimes when Active Directory is selected.
  2. Fixed: Rendering issues with information popup icons.
  3. Fixed: Bug causing Billing Report TSV downloads to be in UTF-8 rather than UTF-16 (improving compatibility with Microsoft Excel).
  4. Fixed: Bug preventing ticket approval/denial greeting from substituting tags.
  5. Fixed: Report time ranges no longer skip to business hours when a time unit of Week, Month, or Year is selected.
  6. Fixed: Bug in calculation of trigger dates for tasks and report schedules when a monthly interval is selected.
  7. Fixed: Client search no longer includes inactive clients unless specified in Advanced Search.
  8. Fixed: Problem with ticket client search where results would disappear in certain browsers.
  9. Fixed: Asset history now uses a TEXT column type in order to handle longer entries (such as those generated for long custom field values).
  10. Fixed: Time block editor now allows resetting the expiration date after a time block has already been marked as expired.
  11. Added: new "Show Room Assets" option in ticket options. If selected, room assets for the room selected for a ticket will appear in the My Assets list regardless of whether the client is actually assigned to the room.