10.2.0.33.4 (2/26/11)

1. Fixed: NullPointer that would occur when editing an existing ticket with no Tech assigned (only affected 10.2.0.33.3 installations).

10.2.0.33.3 (2/24/12)

1. Added: Color labels to Techs, Tech Groups and Request Types
2. Added: Setup > Tickets > Options > Limit Assigned Tech to Current Levels. This limits the available techs in the ticket Assigned Tech popup to those in the current tech group level and exposes with additional "Limit Assigned Tech by Current Location" to filter by company, location and department.
3. Fixed: Invoice calculation and cost field now use the Business Zone currency precision setting.
4. Fixed: Custom fields in PDF lists now follow the column ordering specified in the active Column Set.
5. Fixed: Problem where data in the asset PDF sometimes did not match up with the column headers.
6. Fixed: Issue where tasks could show as linked to action rules incorrectly.
7. Fixed: Setup > Tickets > Status Types > Options > Tech Note Default Status no longer incorrectly overrides status specified in a Tech e-mail update.
8. Fixed: Deleted models no longer show up in the Parts search filter.
9. Fixed: Missing "Closed" status on closed tickets when a tech does not have permission to close tickets. This would result in the ticket appearing as a non-closed status if the tech edited the ticket, and could cause the ticket to be reopened when saved.
10. Fixed: Custom field formatter in iCalender events.
11. Updated to latest Exchange Web Service connector which should resolve occasional nullPointers that could occur during processing messages.

10.1.10.3 (2/23/12)

1. Fixed: AssetSynchronizer now explicitly sets isParent=1 for new assets.
2. Fixed: Javascript on Report Schedule send button now escapes special characters.
3. Fixed: Issue preventing the ability to mark Tech accounts as inactive.

10.2.0.33.2 (2/15/12)

1. Removes RequestedAuthnContext directive from SAML authentication requests. This should enable automatic login with Windows authentication credentials when using Internet Explorer (or other browsers configured to implement Windows authentication for SSO).
2. Fixes problem with "this week/month/year" ticket searches against the ticket due date.
3. Fixes error that could occur when running Tasks that trigger action rules.
4. Adds the ability to set currency precision for a Business Zone.
5. Fixes ticket cancelation to update the ticket's last-updated date.
6. TSV exporters no longer include an '=' prefix in string columns. When viewing in Excel, this may result in leading zeros being stripped; use the Excel download option instead.
7. Fixes a bug that could cause the default Web Help Desk logo to appear instead of the custom logo.

10.2.0.33.1 (2/9/11)

1. Fixes FAQ pop-up window to use custom stylesheet.
2. Minor stability improvements.

10.2.0.33 (2/8/12)

1. Changed: Setup > E-Mail > Options > Create Ticket Notes From Replies option has been replaced with Use Incoming Mail Account as "From" Address. Refer to the help popup in the WHD interface for more information.
2. Changed: Using SQLite database for LANrev syncs is now available only if -DAllowAbsoluteManageSQLiteDatabase=true in whd.conf JAVA_OPTS.
3. Changed: Removed colon separator between popups in request type selector to avoid a rendering glitch in the Client Help Request screen.
4. Fixed: Tech e-mail that doesn't specify a status will now use the value at Setup > Tickets > Status Types > Options > Tech Note Default Status.
5. Added: Option to include PDF page break between composite sub reports.
6. Added: Additional CSS gallery setting samples.

10.2.0.32.3 (2/2/12)

1. Fixed issue where selecting a ticket checkbox in list view then running an action would reset the selected Column Set to default.
2. Fixed JS validation for required ticket custom fields using popup menu style.
3. Added option to link a Company or Location to a specific Outgoing Mail Account. Locations linked to a Company inherit the outgoing account, but the account can be overridden at the Location level.
4. Other minor bug fixes.