- Fixed new mobile app authentication when using LDAP (access the mobile app at http://yourserver/helpdesk/mobile/index.html)
- Added Setup > General > Look & Feel which allows custom stylesheet application to the Login page and Client UI.
- Added Setup > Tickets > Options > Enable Ticket E-Mail Overrides which exposes a new option in the ticket Recipients tab to disable *all* e-mail messages for the ticket, while leaving the current recipient settings intact.
- Added Client Cc list and "enable" checkbox to the Tech Note recipients section.
- Added support for direct connection to the Absolute Manage SQLite database (only available if Absolute Manage and WHD are on the same server).
- Added local Javascript validation for required Custom Fields.
- Various minor bug fixes.
Web Help Desk Updates
Release notes for the Web Help Desk
Friday, January 27, 2012
10.2.0.31 (1/27/12)
Thursday, January 19, 2012
10.2.0.30.3 (1/19/12)
- Changed: when ticket resolution is confirmed by the client and a ticket closes, if the ticket has a linked survey, an e-mail with survey invitation will always be sent to the Client.
- Fixed issue causing extra "Created by..." ticket history entries to be generated.
- Fixed list filtering so tickets deleted by Bulk Action or e-mail will be correctly removed from list view.
- Added a "white list" of accepted domains that can be enabled for each outgoing e-mail account.
- Fixed issue resetting non-LDAP client passwords.
- Updated Client menubar icons.
- Various other fixes.
Wednesday, January 18, 2012
Friday, January 13, 2012
10.2.0.30.2 (1/13/12)
- Adds LDAP searching to Client lookup in "mini" lookup widget (i.e. Asset assignment)
- Fixes CAS authentication to work on direct action links to view or search tickets.
- Various minor enhancements and bug fixes.
Thursday, January 12, 2012
10.2.0.30 (1/12/12)
- Major optimization to fetching tickets when moving between ticket lists.
- Various bug fixes.
Wednesday, January 11, 2012
10.2.0.29 (1/11/12)
- Adds LDAP lookup of non-synced clients to basic client search and the Client Info tab of a ticket. Selected LDAP clients are synced to the WHD database on the fly.
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