10.2.0.31 (1/27/12)

1. Fixed new mobile app authentication when using LDAP (access the mobile app at http://yourserver/helpdesk/mobile/index.html)
2. Added Setup > General > Look & Feel which allows custom stylesheet application to the Login page and Client UI.
3. Added Setup > Tickets > Options > Enable Ticket E-Mail Overrides which exposes a new option in the ticket Recipients tab to disable *all* e-mail messages for the ticket, while leaving the current recipient settings intact.
4. Added Client Cc list and "enable" checkbox to the Tech Note recipients section.
5. Added support for direct connection to the Absolute Manage SQLite database (only available if Absolute Manage and WHD are on the same server).
6. Added local Javascript validation for required Custom Fields.
7. Various minor bug fixes.

10.2.0.30.3 (1/19/12)

1. Changed: when ticket resolution is confirmed by the client and a ticket closes, if the ticket has a linked survey, an e-mail with survey invitation will always be sent to the Client.
2. Fixed issue causing extra "Created by..." ticket history entries to be generated.
3. Fixed list filtering so tickets deleted by Bulk Action or e-mail will be correctly removed from list view.
4. Added a "white list" of accepted domains that can be enabled for each outgoing e-mail account.
5. Fixed issue resetting non-LDAP client passwords.
6. Updated Client menubar icons.
7. Various other fixes.

10.1.10.2 (1/18/12)

1. Fixes an exception that can be thrown in ticket report PDFs.

10.2.0.30.2 (1/13/12)

1. Adds LDAP searching to Client lookup in "mini" lookup widget (i.e. Asset assignment)
2. Fixes CAS authentication to work on direct action links to view or search tickets.
3. Various minor enhancements and bug fixes.

10.2.0.30.1 (1/12/12)

1. Fixes list filtering bug.

10.2.0.30 (1/12/12)

1. Major optimization to fetching tickets when moving between ticket lists.
2. Various bug fixes.

10.2.0.29 (1/11/12)

1. Adds LDAP lookup of non-synced clients to basic client search and the Client Info tab of a ticket. Selected LDAP clients are synced to the WHD database on the fly.