9.2.3.3 (1/28/10)

1. Fixed: Issue with department filtering for Techs limited by Department.
2. Fixed: Issue where Room would still appear in e-mail when Rooms were disabled.
3. Fixed: Issue causing attachment download failure with some Exchange/Cisco e-mail servers.
4. Fixed: Issue causing LANrev Discovery Connection failure when attempting to retrieve certain display model and vendor names.
5. Fixed: LANrev Discovery Connection "Computer Model" attribute now uses Apple product names rather than Apple product identifiers.
6. Fixed: LANrev Discovery Connection no longer skips over machines that are not associated with any displays or volumes.
7. Fixed: Issue that could cause an exception when Database Table/View Discovery Connection custom-field mappings were changed.
8. Added: SQL query tool to facilitate troubleshooting of database issues. Requires -DWHDEnableSQLTool=true to be included in JVM startup options. When enabled, a SQL query tool can be accessed at http://localhost:8081/helpdesk/WebObjects/Helpdesk.woa/wa/DBActions/sqlTool. (Requires administrator login.)

9.2.3.2 (12/9/09)

1. Added: Tech permission to approve FAQs.
2. Added: Machine name can now be used as an asset number when syncing with SCCM/SMS Discovery Connections.
3. Added: Unicode support for PDFs is now enabled by default.
4. Added: SCCM/SMS Discovery Connection no longer fails if the v_R_System view does not have a decommissioned0 column.
5. Fixed: Shift-click on header row of checkbox column now works with Firefox.
6. Fixed: Tickets scheduled for last/first of month no longer appear on next/previous month's calendar.
7. Fixed: PDFs now render Czech (and certain other) Unicode characters.
8. Fixed: Resolved an issue that could potentially result in overwriting of existing assets by Discovery Connections.
9. Fixed: Alignment issue in account preferences page.
10. Fixed: Billing report now respects Technician filter when Technician is not used as the report category.
11. Fixed: Client e-mail no longer includes the ticket Priority information.
12. Fixed: Issue that could cause e-mail addresses not to render properly in plaintext e-mail
13. Fixed: URLs in ticket notes now render as hyperlinks in mail messages.

9.2.3.1 (11/25/09)

1. Fixed: Unapproved and expired FAQs no longer appear in client UI.
2. Added: Hosted accounts can now set LDAP connection timeout (up to 120 seconds).
3. Fixed: An issue that causing client names not to appear with their associated assets in asset search results.
4. Fixed: Bug causing 'version' field not to be updated during synchronization with Discovery Connections.
5. Fixed: Bug causing custom fields not to be updated during synchronization with a Database Table or View Discovery Connection.
6. Fixed: Problem where survey menu was sometimes being hidden from techs with survey permissions.
7. Fixed: Problem causing new FrontBase databases to start with ticket 0 instead of ticket 1.

9.2.3 (11/20/09)

1. Added: Now includes x-forwarded-for header when determining IP address of requesting machine.
2. Fixed: Asset synchronization now works with version attribute.
3. Fixed: Removed PDF download limit for non-hosted installations.
4. Fixed: Issue where duplicate clients could appear in an asset if the asset search included multiple custom fields.
5. Fixed: Various rendering issues with help popups under IE7 and IE8.
6. Fixed: E-mail message body is no longer ignored when client confirms ticket resolution via e-mail. 
7. Added: Oracle columns of type CLOB that are mapped to strings now get wrapped in queries with TO_CHAR(), which improves performance when searching.
8. Added: When using FrontBase, the application automatically repairs broken UNIQUE settings upon application startup.
9. Fixed: Issues causing currency fields to reject input under certain conditions.
10. Fixed: Viewing of FAQs through an external URL now respects Location and Department assignments when authentication is enabled for external URLs.
11. Fixed: Excel downloads of FAQs now include Question/Answer fields, and Excel downloads of Assets now include Clients field.

9.2.2.1 (10/16/09)

1. Fixed: Issue causing bar and pie charts not to appear in PDFs.
2. Fixed: Bug preventing scheduled reports from being sent if they were assigned to clients but no techs. 

9.2.2 (10/6/09)

1. Fixed: Bug where Recipients section of e-mail was sometimes not showing according to setup options.
2. Fixed: Bug causing custom fields values not to appear in Excel downloads.
3. Added: Billing TSV reports now include travel time and cost.

9.2.1.14 (10/1/09)

1. Fixed: Issue with PDF reports that could cause results table not to render. (Fixed by updating Apache FOP library to version 0.95.)
2. Fixed: Asset importer now gives an error message if an attempt is made to link to a related asset record that threw an error while importing. (Previously, this would result in an error later on in the import stating that an error occurred while saving due to a null editing context.)
3. Fixed: Expired and Not Approved FAQs no longer appear in FAQ selection window when editing a tech note.
4. Fixed: FAQ search from tech interface now filters out Not Approved and Expired FAQs only when directed to do so by the search criteria. (However, filtering of these FAQs is enabled by default.)
5. Added: Database index on relationship from Asset to AssetHistory. (Results in significant performance increase when importing large numbers of assets.)